Damaged packaging
Photograph outside and inside before opening. Note it with the carrier if possible.
Mechano · Information
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Quality
Claims about an order
Include order number, product and photos. We respond with a concrete option: replacement, return or another fix.
Defect, damage or mismatch — tell us quickly.
01
Report
Email or call: number, product, issue, photos.
02
Review
Usually within 1–2 business days.
03
Resolution
We propose a clear next step and timing.
To resolve faster
- report delivery damage as soon as possible
- keep packaging until the case is closed
- photos are required for damage/defects
- warranty cases may need proof of purchase
Common cases
Marked delivered, not received
Check address/locker and email us with the order number — we will follow up with the carrier.